Adding products to ORCA cards (Business Accounts)

How do I avoid ordering cards with no passes or funds added? 

To purchase ORCA cards for your business with passes or products, follow these steps on the  myORCA.com website: 

1. Login to your business account on myORCA.com.
2. From the top menu, select "Cards" then "Purchase Cards". Cards cost $3.00 each.
3. Find the card type you want to purchase, enter the quantity of cards you wish to purchase and the permission level for the cards in the order (Full Access, Load Only, or “Anonymous” which unlinks cards from your account once printed by the ORCA Mail Center).
4. Next, click "Add Money/Pass" and select the amount of money and/or which pass you wish to load to the cards. NOTE: It is important that you do this before you click "Add To Cart." If you do not add products to the cards they will have no value or pass on them. 
5. Finally, click "Add To Cart" and complete your purchase. Contact your Business Leadagent to learn about other ways to pay for your orders that you may be eligible for.

These steps are explained in the “Add Product to ORCA cards” section of our ORCA Resource Guide for Choice and Passport. Visit the “What if I forgot to add Regional Passport to the card at the time of order?” if you need guidance.

Can you add E-Purse value and passes at the same time? 

Yes, when you click "Add Money/Pass" in the card ordering process described above, you will be given the option to add money and passes to the cards you purchase at the same time.

Is there a monthly deadline for pass purchases? Is there any prorated pricing? 

Monthly Passes valid for the current month are available for purchase from the 15th day of the prior month through the 14th day of the current month. Only Washington State Ferries Monthly Passes have different rules. Current month WSF monthly passes are available for purchase from the fifteenth day of the prior month through the 10th day of the current month. These nuances are described in greater detail in the “Add Product to ORCA cards” section of our ORCA Resource Guide for Choice and Passport. There is no prorated pricing. Monthly passes are only valid for an exact calendar month.

Can businesses set up autoloads for money and passes on their ORCA cards? 

Yes, businesses can set up an autoload for both monthly passes and E-purse (money). To set up autoload for passes, the pass will need to be purchased one time so the Autoload has an existing product to base the monthly load on. Once it is purchased, autoload options for the pass will become available. To learn about each Autoload type, visit the “Adding products and money to cards” section of our ORCA Resource Guide for Choice and Passport.

What is the maximum amount of E-purse balance on an ORCA card? 

The maximum balance for E-purse is $400. Orders that add value exceeding this balance will not be processed. E-purse value does not expire and can be used at any time.

Can businesses block their card holders from adding funds to their E-purse or other products in the ORCA system? 

No, you will not be able to stop or limit value adds from the card holder. Be sure to check card balances from time to time for value adds from the cardholder. Card balances can only be checked on a card-by-card basis currently. If you need a report for E-purse balances on all of your cards, contact your Business Leadagent for assistance.