What you need to know about the new ORCA system (Business Accounts)


When was the launch of the new ORCA system? 

The launch date was May 16, 2022. 

What changed for businesses after the launch? 

  1. The previous Business Account website (orcacard.biz) was deactivated. Starting May 16, 2022  businesses can access their account at www.myORCA.com. You will need an access code to login the first time. Call your lead agent or business account information for this information. 
  2. Effective May 16, 2022, the cost per ORCA card was reduced from $5 to $3.

Will existing cards be automatically transferred over to the new website? 

Yes, your account, primary contact, cards and any existing groups were automatically migrated to myORCA.com. Any passes or balances on cards will still be available. 

Will the new myORCA mobile app benefit our employees who have ORCA cards? 

The mobile app may be useful if the employee creates an account, registers the ORCA card you issue to them and wishes to add additional product or view their card transaction history. 

When will cardless, tap-to-pay with smartphone options become available for the ORCA card? 

Tap-to-pay with smartphone will become available starting in 2023.