Frequently asked questions (FAQs)

Find answers to your questions about The ORCA card here

ORCA user guide

Get the most out of your ORCA card with this helpful user guide

Troubleshooting Topics

Having trouble with your ORCA card? Read our troubleshooting articles to get help.

Alerts

Click here for important updates and alerts for ORCA cardholders

Check your ORCA card balance

Click this link and enter your card number to see your current balance

Set up an autoload

Watch this video to learn how to top up your ORCA card with money and passes so you never run out of funds

Classic vs. new cards

Most customers do not need to replace their cards. Watch this video to find out if you need to replace your card with a new version

Now youth ride free

As of October 1, 2022 everyone 18 and under can ride transit for free. Find out how it works here

Categories

Videos

Getting Started with the New and Improved ORCA

What you need to know about our new ORCA retail network

How to create an ORCA account

Find out which ORCA card is right for you