Ordering and managing ORCA cards (Business Accounts)
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Do I need to replace all my account's blue ORCA cards with the black ORCA cards?
No, all cards will work in the ORCA system. The only functionality that classic blue cards will not have is users will not be able to reload their cards at some retail stores.
If you have cardholders who use the retail network to purchase products, those users will either need new black ORCA cards or will need to visit a retailer that can load classic blue ORCA cards. Cardholders can use the Where to Buy map to learn more.
Classic blue card holders will still be able to load passes and funds to their cards on the myORCA.com website, or the myORCA app for Android and the myORCA app for Apple devices, and at vending machines and transit customer service locations across the Puget Sound Region.
For more information about who needs a new card watch this short YouTube video: ORCA at Retail: Who needs a new card?
Is there a fee for a logo?
There is no fee for card logos on physical ORCA cards. Logos are not available on digital ORCA cards.
How do I get my businesses' logo printed on the back of the ORCA cards we order?
Business logos were not migrated over from orcacard.biz. You will need to send an updated logo file to us, otherwise your cards orders will be sent without your logo. Please contact your lead agent or business account manager for instructions on how to send your logo file.
Can names be associated with our ORCA cards now?
Yes, this is a new, optional feature to help you keep track of who has been issued a card at your business.
We have some blank classic blue ORCA cards that have never been used. Can we still assign and use those cards?
Yes, you can.
Can we create card groups?
Yes, if you had an account on orcacard.biz, your groups were migrated to your new account. You can continue to create and manage new groups in your new myORCA.com login.
What is the process for disassociating a card from the business account? For example, if a participant leaves the organization but wants to keep their ORCA card for personal use because they added funds, passes or products to it?
You may remove a card from your account to allow the employee to keep the card for personal use. Removing a card will remove the Passport product and leave any E-purse balance or passes that have already been loaded, for example a monthly pass.
Can I associate an employee-purchased ORCA card to the business account?
Yes, an employee's existing card can be linked to the business account. The business will have load only access to the card. If the employee loses the card, the employee will be responsible for requesting a card block or replacement.
What is locking and unlocking an ORCA card?
The lock and unlock features of the new ORCA system are the same as blocking and unblocking cards in the old ORCA system. Locking the card temporarily blocks the card from use, until it is unlocked by a business account administrator.
If funds are transferred from one card to another, does it permanently "close" the card in the new ORCA system?
No, the new system will allow you to transfer all or part of the E-Purse balance easily between cards without closing the card. However, replacing a card will permanently close the card being replaced. The transfer balance feature will be available in future product releases. If you need assistance with this please contact your business account representative for assistance.