What do I need to know about the new ORCA system?

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When did the new ORCA system launch? 

The roll out of the new system started in May 2022 with new vending machines, card readers and the new myORCA.com website and myORCA app for Apple and Android. Read more about the launch here

Why is ORCA changing and what are the benefits? 

ORCA customers and transit riders were asked to comment on the current ORCA system. Over 2,600 people responded. Customers confirmed that ORCA has made traveling throughout the region easier. The feedback we received from the survey led us to keep the things customers like and ensure the new ORCA will now:

  • Offer a mobile app to manage your account today and pay your fare on iOS and Android devices
  • Instantly load value and products to your ORCA account
  • Offer more retail locations to buy ORCA cards and add value later this summer
  • Feature an improved website that makes it easier to manage your account

You can add fare value in real-time, manage your account from anywhere with the new myORCA App or myORCA.com website, which replaces orcacard.com and orcacard.biz, and find more retail locations. There are new ORCA card readers and vending machines across the region.

What is next for the new ORCA system? 

In Fall 2022 we will start expanding our retail store network, adding more grocery stores, shops and local businesses that sell and reload the ORCA card. 

Later in 2023 customers will be able to tap their smartphones to pay for transit.

Can I keep using the ORCA card I have? 

Yes, if you have a classic blue ORCA card or a classic Senior or Disabled RRFP card, it will still work to pay for transit. You can still reload these cards online, at vending machines and at transit customer service locations.

If you reload your card at grocery stores or shops that sell and reload ORCA, you may need a new card. Watch our video ORCA at retail - Who needs a new card? (3:19) to find out if and when you need to replace your card. 

What stores sell ORCA and what services do they provide? 

Here are some helpful videos about ORCA stores currently in our network and details about buying and reloading ORCA cards at each store:

Safeway and Albertson’s Stores: watch video.

QFC and Fred Meyer Stores: watch video.

To learn more about what card you have, read our article.

Still have questions? Visit our informational webpage with more information about using ORCA at retail stores here.

Can I use one ORCA card to pay for more than one person per trip? 

No, each customer needs to have their own ORCA card. Cards are available for purchase at vending machines, stores and customer service locations across the region for $3. Reduced fare customers get their first card at no cost, and can apply online or at a customer service location. Find out where you can get a card with our location map.

Do I need to create a new account? 

If you had an account on our previous website, orcacard.com, you will need to create a new account at myORCA.com or with the myORCA app with your email address to manage your card online. 

Your card will still work and you will not lose any value or products stored on the card if you do not create an account, but we recommend creating an account and registering your card to protect your balance in the event of a lost, stolen or damaged card. 

Can I use my phone as my ORCA card? 

Not yet. We are planning to start the rollout for tap-to-pay with smartphone in 2024. 

What do I need to do if I get my card from my employer? 

Nothing, but if desired, you can connect it to the myORCA website and app if you wish to load additional products or purse value in addition to what is provided by your employer.

 

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