Navigating myORCA.com

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myORCA.com is the improved website to manage your ORCA card(s) account.

myORCA.com makes managing your account much easier and more convenient. Families and groups that have an account can use the new site to:

  1. Manage multiple cards on one account
  2. Load value instantly to your ORCA card
  3. Move balances between cards
  4. Block lost cards to protect the balance
  5. Buy e-purse value or monthly passes with multiple payment methods
  6. Set up autoloads on your card

Along with these new features, the site is a more modern and accessible web interface. 

You do not need an account to use the site if you do not want one, instead, you can log in as a guest and use a basic version of the site. 

If you use myORCA.com as a guest, those basics include:

  1. Entering your card number to add E-purse value or pass product instantly
  2. Entering your card number to check your balance

Navigating myORCA.com

Let’s start at the top navigation bar on the screen. Here you can switch to your preferred language, visit the ORCA Help Center, contact ORCA or view your Shopping Cart.

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At the primary navigation bar, starting from the left you can:

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  1. Sign in to your account or Sign Up for a new ORCA account. To Sign up, you will need an active email and to create a password and security questions for your account. TIP: Avoid hitting the spacebar at the end of your security question answer so the extra space is not included in your answer.
  2. Get a Card: When you hover over "get a card". You can pick either "where to buy" or "buy online". "Where to buy" shows you all the in-person locations you can purchase and reload an ORCA card. These locations include ORCA vending machines at stations and stops, ORCA retail stores such as grocery stores, and ORCA Customer Service Locations. "Buy online" shows all of the ORCA cards you can purchase or apply for online that will be sent to your preferred address. 
  3. Reload my card: To add money to your ORCA card or check your balance without creating an account, click on "reload my card". By inputting your ORCA card number, security code, balance protection code* and clicking "submit", you can add funds instantly to your account and view what funds are currently on the card. *Balance protection code is an optional security feature. For most cards, it is the ZIP code associated with your account. If you don't have one you can leave this field blank. You can learn how to create a balance protection code in the "myORCA Account Homepage" section of this article.
  4. ORCA for Business: When hovering over this section, an ORCA for Business customer can either sign in to an existing account, sign up for an ORCA for Business Choice Account, or learn more about the programs ORCA offers for businesses. You can learn more about ORCA Business programs in our ORCA for Business section.
  5. ORCA Help Center: Have questions about ORCA or want to visit our news section? Hovering over "ORCA Help Center" will take you to our help center, info.myORCA.com. Depending on what you are looking for, you can either visit our "Getting Started" page, "Passes and Product" information page, "News and Alerts" to read up on the latest ORCA blogs, or "Get Help", which will take you to this support.myorca.com page where you can input specific questions and find answers

Creating an Account 

To create an account on myORCA.com, click "Sign In/Sign Up" in the primary navigation bar, then click "Sign Up" on the bottom right-hand corner of the pop-up screen.

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To sign up for a new account on myORCA.com, there are a few required fields:

  1. First name
  2. Last name
  3. Primary email address
    1. The primary email address will function as the username for your account when signing in. Additionally, ORCA-related notifications and password reset links will be sent to this email.
  4. Password
    1. Requirements include a minimum of 8 characters, including at least one of each: number, upper case, lower case, and special character.
  5. Confirm you are 13 years of age or older
    1. Users must be 13 years or age or older to create an account due to Washington state minor privacy laws

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After filling out the required fields and clicking "next", you will need to create two answers to a drop-down list of security questions. Establishing security questions ensures your account will stay secure. 

NOTE: When creating security answers, do not add an extra space after the last character of your answer. If an extra space is added, the space will be required when inputting your answers. Security answers can be changed at any time within your account settings of your account. Learn more about account settings in the myORCA Account Homepage section. 

After reviewing and accepting the ORCA terms of use and privacy policy, click "I'm not a robot" and "Sign Up". 

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You will then receive a verification email immediately to your primary email address where you can activate your account and log in. The activation email will be valid for 24 hours after receipt. 

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After activating, you will be routed back to myORCA.com and will land on the confirmation page, where you will need to click "Sign In" to sign in to your new account on myORCA.com.

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You will then be routed to the sign-in page where you can enter your email address and password and confirm "I'm not a robot" to access your new account. You can also click "remember my email address" if you would like your browser to remember your login information. You will also be required to answer your security questions after clicking "sign in". The next time you sign in to your myORCA account and fill out your security questions, you can check "remember this computer" so you do not have to fill in your security questions every time you access your account.

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If you forgot your password, you can click "need help signing in?", where you can enter your email address and have a password reset email delivered to you.

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If you need help with your security questions or forgot your email address on your account, please contact us. 

myORCA.com Account/My Profile Homepage Overview

Once you have created an account and logged in, you will be directed to the screen below. We can separate the main homepage into four separate sections

  • Top navigation
  • Primary navigation
  • Card(s) management settings (center of screen)
  • Manage this card
  • General account settings (left-hand side of screen)

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Top Navigation:

Let’s start at the top navigation bar on the screen from left to right. Here you can log out of your account, switch to your preferred language, visit the ORCA Help Center, contact ORCA or view your Shopping Cart. Your shopping cart is where you can view ORCA cards, E-purse, or ORCA pass products you have added to your account. 

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Primary Navigation

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  1. My profile: This link brings you to your main account page where you can manage your cards and account and profile settings.
  2. Get a Card: When you hover over "get a card". You can pick either "where to buy" or "buy online". "Where to buy" shows you all the in-person locations you can purchase and reload an ORCA card. These locations include ORCA vending machines at stations and stops, ORCA retail stores such as grocery stores, and ORCA Customer Service Locations. "Buy online" shows all of the ORCA cards you can purchase or apply for online that will be sent to your preferred address and be automatically connected to your account when you are logged in. After clicking which card you would like to order (Adult, Senior, or Youth ORCA card), you will be able to review your order in your shopping cart. Learn more in purchasing an ORCA card at the end of this guide.
  3. ORCA for Business: When hovering over this section, an ORCA for Business customer can either sign in to an existing account, sign up for an ORCA for Business Choice Account, or learn more about the programs ORCA offers for businesses. You can learn more about ORCA Business programs in our ORCA for Business section.
  4. ORCA Help Center: Have questions about ORCA or want to visit our news section? Hovering over "ORCA Help Center" will take you to our help center, info.myORCA.com. Depending on what you are looking for, you can either visit our "Getting Started" page, "Passes and Product" information page, "News and Alerts" to read up on the latest ORCA blogs, or "Get Help", which will take you to this support.myorca.com page where you can input specific questions and find answers

Card(s) Management Settings (Center Navigation)

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  1. Link card(s): If you have an existing ORCA card or cards, you can link them in your card management settings. To link an existing card, you will need to input the ORCA card number, the security code, and a balance protection code if your card has one. You can optionally give the card a nickname. This tool is useful if you are managing more than one card on your account. Once you link your card, you will be able to view and manage your balance and autoload features, as well as transfer balances, lock/unlock your card, or replace your card. You can also unlink the card from your account at any time. 
  2. Transfer balance: If you have multiple cards linked to your account, you can easily transfer E-purse cash value between all of your cards. Simply enter the transfer amount, and identify which card you want to transfer from and transfer to. Once the transfer is confirmed, the E-purse transfer is automatic. Pass products cannot be transferred between different cards. 
  3. Unlink card: To remove a card from your account, you can unlink the card and choose which card to remove from your account. Unlinking a card means you will no longer have access to the card on your myORCA account, and it will remove any autoloads added to the card. An unlinked card can still be used to pay for transit. You may re-link to this card later if you have the card number.
  4. Lock/Unlock Card: Locking a card will prevent it from being used to ride transit. This is a great option if you have lost your ORCA card. You can lock the card in case it is stolen so others cannot use the card. You can unlock the card at any time. 
  5. Replace Card: If your card is lost or stolen, you can request that a replacement card be shipped to you. Replacing a card blocks it from further use and transfers any E-purse balance or passes to the new card for you to use.

Manage This Card

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Once you have linked an ORCA Card to your account, you can manage each individual card linked to your account. At the top of the screen, you can see what active E-purse value or pass product is on your card.

  1. E-purse: In this tab, on the left-hand side you can configure autoload settings to have E-purse automatically added to your account on a certain day once a month or when a balance is below a certain amount of your choice. Once an autoload is enabled, you can edit, pause, or remove the autoload at any time. On the right-hand side, you can add a minimum of $5.00 of E-purse value or up to $400.00 to your card at a time. Once you click "Add to card", you will be directed to the shopping cart where you can confirm your order and set up a payment method. If you wish to pay for an E-purse of pass with two different debit or credit cards, simply click "Split Payment". You can then enter the amount and payment method fields for the pslit payment.  NOTE: To enable autoloads, you must first navigate to the left-hand general account settings area, click "Payment Settings" and add a credit or debit card to your account.
  2. Passes: In this tab, on the left-hand side you can view the active passes on your account. On the right-hand side, you can add either a regional or agency-specific pass. A regional pass, which has daily or monthly options, allows you to ride on all participating agency transit modes. An agency pass varies from agency to agency and is custom to the transit mode you ride the most. Once you add to your cart, you will be directed to the shopping cart where you can confirm your order and set up a payment method. Once there is an active pass on your card, you can turn on an autoload for your pass. You can have multiple passes and autoloads on one card. 
  3. Card Activity: In this tab, you are able to review your ORCA card trip history. You can see the date and time of the tap activity, the location, the agency of your ride, how much fare was charged, and what your current balance is. You can also export this card activity for your records.
  4. Close Card: If you wish to close out your card, you can navigate to this tab where you can either transfer money from the card you are closing out to another card on your account, or request a refund of the E-purse value of the card you are closing. NOTE: Pass products cannot be transferred or refunded. 
  5. Linked Accounts: This tab allows a user to view any other account holders who use the card with Load Only Permission.

Account Management Settings (Left Navigation)

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  1. My cards: This tab takes you back to the previous "My ORCA Card" homepage where you can see and managed all of the linked cards on your account
  2. Notifications: The Notifications page (Figure 55) lists the accounts associated notifications. Users can set their desired notifications via Account Settings. A yellow number appears next to the menu’s Notifications link and reflects the number of unread notifications.
  3. Order history: The Order history tab can be used to filter orders that cardholders have places. You can also review and print our order receipts on this page.
  4. Payment settings: This tab is where you can add, edit, and delete multiple different payment methods on your account. When adding new payment information, you will be directed to a  partner website to enter in the required information. If you have multiple payment methods on an account, you can assign nicknames to differentiate between cards.
  5. Account settings: In this section, you are able to edit your profile information, notifications, shipping and billing addresses, account security questions, or delete your account. 
  6. Pay for vanpool: In this section, you can pay all or part of your monthly vanpool fare for the current month or the next month. You can make multiple payments as needed. To do this, you will need the name of the transit agency that manages your vanpool and the vanpool group ID provided by the operating agency.
  7. Renew LIFT: If you need to renew a LIFT card on your account, this link will take you to the LIFT King County Metro page for more information

Purchasing an ORCA Card

If you have a myORCA account, login to your account, and in the primary navigation to the right of "My Profile", hover over "Get a card" and then click "Buy online". You will then be routed to a page with different card options. The card you purchase will automatically be connected to your myORCA account. If you do not have a myORCA account, you can still purchase ORCA cards from the homepage of myORCA.com, to the right of "Sign in, Sign up", hover over "Get a card" and then click "Buy online". You can link the cards you purchase to an account created at a later date as needed. 

The cards available for purchase on myORCA.com:

  • Adult ORCA Card: This card costs $3.00. You can choose the number of cards you need, and keep the box checked to "add to my profile" where the car(s) will show up on your account. You can add money or pass products to your purchased cards ahead of time. Once you have chosen your desired number of cards and optional money/passes to be added to them, you will be directed to the shopping cart to edit or confirm your billing and shipping information. The cards will be delivered to you between 7-10 business days.
  • RRFP Senior ORCA Card: This card is free and is available for riders ages 65 and older. Senior ORCA cardholders also receive discounted fares with this card. Proof of age documentation, such as a driver's license, is required before adding this card to your shopping cart. Once you have chosen your desired number of cards and optional money/passes to be added to them, you will be directed to the shopping cart to edit or confirm your billing and shipping information. The cards will be delivered to you between 7-10 business days.
  • Youth ORCA Card: This card is free and available to riders ages 6 to 18 (Riders under 5 do not need a card). Youth ORCA cardholders ride free and do not have a fare. Proof of age documentation, such as a driver's license, is required before adding this card to your shopping cart. Once you have chosen your desired number of cards, you will be directed to the shopping cart to edit or confirm your shipping information. The cards will be delivered to you between 7-10 business days.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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