How to replace or temporarily lock a lost, stolen, or damaged ORCA Card
How does a myORCA account protect my ORCA Card balance in the event of a lost, stolen, or damaged ORCA card?
The best way to protect your ORCA Card balance in the event it gets lost, stolen, or damaged is to create an account at myORCA.com or with the myORCA app and register your card to your account. This will give you the ability to:
- Temporarily lock and unlock your card. Temporarily lock and unlock your card. If you lose your ORCA Card, you can temporarily block it while you look for it instead of permanently canceling it through the replacement process. Login to your account at myORCA.com, then in the My Cards menu, click “Lock Card”, then select the card you want to temporarily lock. If you want to unlock your card, click “Unlock Card”, and select the card you want to unlock. Please note that when you lock your card, any active autoloads will be paused. When you unlock the card, be sure to resume the autoload again to continue using it.
- Request a card replacement online. Login to your account at myORCA.com, then in the My Cards menu, click “Replace Card”, then select the card you wish to replace. Requesting a card replacement online will permanently block your current ORCA Card from further use. Any E-purse balance or passes on your old card will be automatically transferred to the new card. Autoloads pause when they are transferred to new cards. You will need to resume the autoload from your online account once you receive it in the mail. Please allow 7-10 business days for card replacements to arrive by mail.
Are there other options for replacing my lost ORCA Card?
Yes, with any card registered to a myORCA account, you can visit a customer service location, or call us. Here’s how:
- Request a card replacement at a customer service location. A cardholder with Full Access account permissions can request a card in person at a transit agency customer service location. Most replacements can be provided at the time of your visit. If you have autoloads on the card, just be sure to let the customer service agent know you would like those turned on for your replacement card as well. See locations and hours of operation here.
- Request a card replacement over the phone. A cardholder with Full Access account permissions can request a card replacement over the phone by contacting ORCA Customer Service at 1-888-988-6722, Monday-Friday 8 a.m. – 5 p.m. Pacific Time (closed weekends and holidays). Please allow 7-10 business days for card replacements to arrive by mail, and be sure to resume any autoloads on the card once you receive it.
What should I do if my ORCA Card is damaged or stops working?
To replace a damaged or defective ORCA Card, the card must be inspected at an ORCA customer service office to determine if it is valid for replacement. A $3 fee will be charged for damaged card replacement. Most replacements can be provided at the time of your visit. See locations and hours of operations here.
Where can I find more information about lost, stolen and damaged cards?